Kept

Refunds and returns

We want every box to arrive right. If it doesn't, we'll fix it.

Damaged, missing or wrong

Tell us within 30 days of delivery (or of the expected delivery date if it never arrives) at hello@keptcoffeesociety.com, with a photo if it's damaged. We'll send a replacement or refund you in full, whichever you prefer. You don't need to send coffee back.

Not happy with your box

If you don't love it, tell us within 30 days of delivery and we'll refund the box in full. Coffee is food, so please don't post it back.

Cancelling before it ships

A one-time gift box can be cancelled for a full refund any time before it ships. Email us with your order number.

Subscriptions

Cancel anytime at Manage subscription. Cancelling stops future charges; a box you've already paid for still ships. If a renewal charge surprised you, email us within 7 days of it and before that box ships, and we'll refund it.

How refunds are paid

To your original payment method through Stripe. Banks usually show it within 5 to 10 business days.

Last updated 11 November 2026.